Five9 Taps IBM Watson for Customers in Vietnam

The agreement will establish Five9 as the first company in Vietnam to use the IBM Cloud to build apps with cognitive capabilities that analyze unstructured data collected from social media to understand customer needs. For example, banking and finance companies can analyze their customers’ social interaction to anticipate their needs to deliver suitable and timely offers, such as financial loans for a car purchase or house renovation needs. Similarly, insurance companies can detect and prevent frauds and anticipate customers’ issues.
 

Nguyen Trong Huan, Chairman and CEO of Five9, said of improved personalized services is constantly increasing,” said Eric Yeo, IBM Vietnam Country General Manager. “Cognitive technology is not only about AI systems that can learn, reason and process natural languages – but also augment human intelligence and performance to make smarter business decisions. By collaborating with Five9 in the delivery of cognitive capabilities, IBM hopes to empower a community of “cognitive builders” in Vietnam, and change the way people in Vietnam extend their expertise across any domain of knowledge to solve complex problems.”

Five9’s cognitive capabilities powered by Watson APIs are built on the IBM Cloud (Bluemix) platform. For a long time, cloud choices were either “build your own” private cloud or put it all out there into a public cloud. IBM Cloud enables a hybrid infrastructure that delivers the security and control of an on-premise or private cloud with the flexibility and ease of managing data on the public cloud

Through the new partnership, Five9 will also have access to IBM’s global network of technical and industry expertise, education, mentoring and enterprise customers and business partners, all of which can help to bring new and innovative cognitive products to Vietnam’s market quickly.

 
For more information about Five9, visit http://five9.vn/.
For more information about IBM Cognitive Computing, visit ibm.com/cognitive.